Privacy Policy

Introduction

"Fincare Rewards" is a rewards loyalty platform representing a network of merchants that are interested in offering exclusive offers and services to the Rupay Card customers. To ensure that our customers have a great rewarding experience with relevant offers and services, we may collect information from time to time. This is solely intended to make the program more useful and meaningful. We are committed to protecting the privacy of our customers and their transactions. We will ensure that all the information is protected in a safe, secure and responsible manner to avoid any misuse because we value privacy.

What We Collect?

We collect personally identifiable information from the customers to identify him/her as an individual when he/she register an account with Fincare Rewards. Upon agreeing to the Terms and Conditions, we may collect basic information like name, email ID, mobile number, date of birth, gender, address, PIN code, country, PAN Card etc. Apart from this, we may collect information like Customer ID, email, phone number, etc. that the customer would have used while he/she communicated with us. We maintain a record of customer’s transactions linked to Fincare rewards account including debits & credits to his/her bank accounts.

What is the Purpose?

All the information is collected for better servicing of our customers and making the offerings more relevant and personalized. We keep track of point transactions to help the customer in case of any disputes, inquiries, complaints or any customer care related queries. Using the information, we help to send the customers or their friends or relatives the products or gift cards that they have ordered, process gift card transaction, send communication-related to order updates and offers through e-mail, SMS and social media channels.

Who Has Access to Customer Data?

Only the persons authorized by us will have access to customer’s personal & sensitive data. When we share customer information with other brands to help us provide our services to the customer, we will require them to comply with every applicable legal requirement regarding the privacy of customer information. The information provided by the customer during registration will only be used within our domain unless the customer choose to allow third-party data sharing.

Although unlikely, we may provide personally identifiable information to the appropriate governmental authorities as required by law enforcement or judicial authorities. Other brands that are partnered with us may collect information about the customer when he/she views or click on their advertising or content using cookies. Since it is the way the Internet technically operates, we have no control over the collection of information by other brands. Customers are free to contact these advertisers if they have any queries about their use of the information they collect.

Cookies

We may track customer’s preferences and purchase activities through our website. Using cookies, we keep a record of customer’s activities to make their upcoming visits to the site more efficient. Information collected will include the number of times that customer views a page, the number of times they view a particular item, etc. Since the use of cookies is a common practice done by most of the sites to better serve their customers, most browsers are developed to accept cookies. However, they can be easily modified to block cookies.

Please know that by continuing the use of the site, customers are agreeing to our use of cookies. If they do not agree, they are free to block them in their browser setting, but doing this will make them lose some functionality.

How Long Do We Retain Personal Data?

We only retain customer’s personal and sensitive information as long as it is reasonably required/ permitted for business purposes or required by law/regulatory requirements. We may keep customer’s information as long as it is necessary to fulfil the purpose for which it was collected. We shall ensure that all the information is safeguarded to avoid inappropriate access and disclosure.

Choice to Opt-Out

The site provides an option for all the users to opt-out of receiving any promotional or marketing communications from us. If customers do not wish to receive any promotional or marketing communications from us, they can unsubscribe.

Enforcement

We shall regularly review how we are meeting our privacy principles and ensure that we provide customers a means to settle complaints about our privacy practices as soon as possible.

Security

We ensure that we follow generally accepted industry standards to keep all the information protected during sharing and storage. We make use of secure data networks protected by firewalls and passwords. To provide the most secured services, our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information provided by our customers.

© 2019 Fincare Small Finance Bank Limited.